Radius Manager Frequently Asked Questions


	How to purchase?

	You can buy our products online, paying with major credit cards. After a succesfull transaction, You will receive an email from us with the attached software archive.


	When You first time purchase a product, You will get one year free updates for it. When a new version is out, we will send You a notification email and You can also download the product updates and new versions freely.


	If you have any questions, feel free to contact us! Use this form.

Before You buy
Installation issues
Usage

Before You buy

Which Linux systems are supported?

Almost every Linux systems are supported, which meet the following conditions:

1. Apache webserver installed
2. PHP with MySql support configured
4. Perl interpreter running corectly with MySql support

Our clients successfully installed Radius Manager on various systems, including RH8, RH9, FC2, FC4, FC5, Slackware, Debian, FreeBSD, Mandrake...

Why Radius Manager is better than other systems?

If You are using a free Radius solution, You have to combine many-many small systems to get a complete working Radius system. Not mentioning the required time and knowledge to get it to work.

When You buy Radius Manager, You will get all required components in a one package for a very affordable price! And a big fifference: if You buy Radius Manager system from us, You not only buy the software, but You will also get technical support. All our customers have successfully installed Radius Manager system on various Linux/Unix hosts.

Problems during installation

Bandwidth shaping isn't working! Why?

Check for the mtuath script. Is it working properly? Start mtauth from the UNIX shell:

mtauth [username] [mac]

Is it reporting normal output or only database connection error? In the case of database errors, install Perl MySql support and/or check database permissions (username, password).
Check for the "users" file. Is mtauth DEFAULT line properly inserted here?
Check for the queues created in Winbox in the Simple queues window.

When I start Radius manager web interface, it shows only to install Zend optimizer. It is installed but Radius Manager is not working. Why?

Your Zend Optimizer is not working correctly. For example, on FC 5 You have to install Zend Optimizer 3.0.1. On RH8 and RH 9 Zend Optimizer 3.0.2. After installing Zend Optimizer, start php interpreter from shell:

php -v

Is it write some library errors? In this case it is incompatible with your PHP/Linux version. Try other versions. Don't forget to manually restore the old php.ini and delete the whole Zend directory when installing the different versions of Zend Optimizer.

When starting Radius Manager, many debug messages are displayed, like the following:

Notice: Use of undefined constant db_host - assumed 'db_host' in
/usr/local/userman/radiusmanager/definitions.php on line 4

Radius Manager is working properly. You have to disable debug mode in your PHP environment.

Usage of Radius manager

How can my customers access their web interface (the user's area)?

The URL for the users area is:

http://www.yourhost.com/userinfo.php

My browser only asks for re-authentication! What to do?

This is a PHP http authentication problem. If You misstyped the username/password, You can't login anymore to the system. The system will ask for it again and again. In this case, close all your browser windows, reopen a new one and type the correct username/password combination.

Web interface: Easy-to-use and always available Web interface on English language.

Fully separated php code and templates:
You can easily adapt the GUI to fit your needs.

Compatibility: 100% compatible with FreeRADIUS radius server and with Mikrotik router OS v 2.7 - 3.0

MySql database integration: it is free and
acts part of every major Linux system.

Account management: administrators can create, edit, delete user accounts (unix accounts also) via webforms.

Traffic statistics: You can easily track user's traffic on a yearly, monthly and daily basis.

Users area: userscan track their traffic, used and remained Megabytes, online time, change their Radius and UNIX passwords.

Online users list: detailed list of the currently connected users to the Radius system.

Find users: search for users using many criterias.

Tracking of payments: user's and system managers can track the payments and make reports.

User profiles: You can group your users with profiles.

Assymetrical datarate: upload and download may differ.

System statistics: a simple but useful
statistics page showing the current system status.

Mikrotik IPpool selection: Radius Manager selects a specified IP pool for HotSpot and PPPoE users.

Dialup support: adding the uptime limitation, the dialup support from Radius Manager is not a dream anymore!

New design: clear and logical graphical design helps You to handle hundreds of users easily.